INA-Switchboard 24/7
A fast responding switchboard service, with professional agents is what makes first impressions last.
Our service is built with the main goal of improving the quality, service and speed of every call, at an affordable price. Our knowledgeable staff at our location in Tampere are here to handle your most valued asset, your customers, every hour of every day.
When outsourcing everything, any current phonenumbers can be moved and used, so that your customers won't need to update their phonebooks, and will never know the difference. In addition, this will be a cost saving measure, as routing fees to a new number will be eliminated.
The INA-Switchboard 24/7 service suits those that wish to outsource parts of, or their entire switchboard, and focus all energy on their core business. Wouldn't you love to have more time on your hands?
INA-Switchboard 24/7 is ISO 9001 certified.
Over-flow and on-call services
When your current call center sometimes experiences high peaks in call volumes, let those peak calls be directed to us and relieve your staff, and your customers, of the hassle. There might also be times when the best of plans fail, due to holidays or illness, and the need for external staff arises.
For those after hours calls, when your offices are closed or there needs to be a support person available, allow us to take care of your customers and increase your availability, even to span around the clock!
Call forwarding
Our agents answer your calls, and make sure the calls are routed to the correct person, every time. Our agents have access to all information you provide us with, to effectively be able to handle every call through our call management software, thus reducing the margin of error, and increasing client satisfaction.
Reporting
Our monthly reports show detailed information of calls for every hour of every day, divided by service. Statistics give a good view of average response time, % of answered calls and handling time. If needed, all reports can be tailored with specific statistics for your measurement needs.
Service set-up
A designated project manager will help you to set-up the service and assure that your own project management team is aware of everything. As we know that time is often a pressing issue, we can have a service up and running in 48 hours from a placed order.
As our project manager receives all information in regards to specifications of the service, and what technical work that needs to be done, an estimate is given on the time and schedule of the set-up of the service.
The project manager at INA will assure that the Contact Center is prepared for all calls and that all services are fully tested prior to launch.
