INA-Customer Care 24/7
An out-sourced customer care service, be it partly or fully, is a service available 24/7 regardless of the size, location or type of business that it is aimed at. We utilize the use of e-mail, textmessages, facsimile and telephones for communication, securing every channel of contact. Our professional staff assures that all calls are dealt with swiftly, in accordance with given instructions. An out-sourced customer service unit is an affordable way to focus your own efforts into your core business.
Our aim is to increase your customers' satisfaction by providing shorter response times, swift handling, a friendly voice and a professional attitude, just so your customers can always feel they are being fully taken care of.
INA-Customer Care 24/7 is ISO 9001 certified.
HelpDesk
When a problem suddenly presents itself, our HelpDesk unit is quick to action. INA can act both as a first line support, or as a response service for further contact to second line support, around the clock. The key is that your client's can reach you, any time of day.
Alert service
Critical alert services require a stable and efficient service to run 24/7. When receiving or responding to an alert, it is crucial that all staff members are fully aware of every aspect of the business, and at the same time can keep their calm and remain professional. Our staff will be here to assure all those needs are met, so that your staff does not have to be on call.
Order service
For all incoming orders by phone, e-mail, web or fax, our staff is ready to collect all orders and send them to a designated e-mail or directly into your own system or web-interface. At every incoming order, our agents are ready to do add-on sales or cross selling to maximize the time spent with the customer.
Reservation service
As many reservation services are often concentrated to peaks, an over-flow solution could be a good alternative to consider, should a whole solution not be needed. We will help regardless of the situation, so that you can rest assured the caller will always get their reservation in time with a smile.
