Contact Center Solutions
Our contact center deals with in- and outcoming calls of any nature, at any time. In addition to having a regular telephone-based call center, we also manage customer care via e-mail, web forms and fax messages. Our staff is available 24/7, every day of the year, to suit your specific needs.
Our agents will handle all this in Finnish, Swedish and English.
We also offer a wide variety of number series to suit all forms of telephone contact, ranging from local area numbers, to free-phone and billed number series with a full range of tariffs.
Joining IVR-services into our Contact Center, we can provide efficient call routing and informational messages, to reduce call flow. In addition, one always has the option to use digitally recorded speakers for touch tone functions, as well as over-flow informational messages.
All our Contact Center solutions are ISO 9001 certified.
Our Contact Center solutions consist of
A fast responding switchboard service, with professional agents is what makes first impressions last.
The INA-Switchboard 24/7-service is a high-quality cost efficient switchboard service, aimed at companies and organisations of all sizes.
Our service is built with the main goal of improving the quality, service and speed of every call, at an affordable price. Our knowledgeable staff at our location in Tampere are here to handle your most valued asset, your customers, every hour of every day.
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An out-sourced customer care service, be it partly or fully, is a service available 24/7 regardless of the size, location or type of business that it is aimed at. We utilize the use of e-mail, textmessages, facsimile and telephones for communication, securing every channel of contact. Our professional staff assures that all calls are dealt with swiftly, in accordance with given instructions. An out-sourced customer service unit is an affordable way to focus your own efforts into your core business.
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