05.06.2008
INA Finland's contact center services unit is granted the ISO 9001:2000 quality certificate 5.6.2008. Certificate is issued by Inspecta Certification Oy.
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The certified facilities include a telephone customer service, switchboard, taxi center, help-desk services, and telemarketing to both consumers and businesses.
INA Finland's contact center services business are growing and during the growth, INA Finland invests in developing and maintaining a high quality service. Quality management system is an effective way of policy design, target setting and monitoring of development activities.
For more information, please contact Managing Director Jukka-Pekka Kettunen, +358 44 578 8900.
View Certificate » (pdf, 80kb)
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03.03.2008
Pirkanmaa Hospital District has chosen INA Finland Oy to be reliable for Laboratory Center's telephone reservations service from 3.3.2008 onwards. INA Finland's service covers reservations as well as cancellation of reserved times.
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Laboratory Center regional network produces laboratory services in more than 40 offices in Tampere and the Pirkanmaa region. The Center's appointment service will handle about 80,000 telephone calls annually. "We are appointing 15 telephone service professionals to take care of the Center's appointment service. Thus, we can ensure that we handle every incoming call with highest of quality" says sales manager Janne Savonen INA Finland and continues: "The central laboratory will be able to focus on its core activities by outsourcing the appointment services. At the same time, this also strengthens cooperation between the industry and public administration in Pirkanmaa region."
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06.06.2007
Helsinki City Transport's popular mobile phone ticketing service provider is changed 1.7.2007. HKL and INA Finland Oy has entered into a three-year contract with the service implementation.
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At the same time the ticket order number changes from 16353 to 16355. The new number comes up 1.7.2007. Ticket prices and ordering instructions remain unchanged.
Text message based ticket is one of Helsinki's most popular single tickets. More than 10 million tickets have been sold since 2002 and one in five sold tickets are cell phone tickets. HKL's mobile ticket has been rewarded several times as a progressive mobileservice.
INA Finland is a Finnish company providing value-added services for telecommunications, which was established in 1989 and is part of the INA Group. INA Finland office is in Tampere. The company offers mobile, contact center, audio and telemarketing services.
Mobileticket is valid in Helsinki trams, subway, Suomenlinna ferry, subway's eastern connecting bus routes, bus lines 15 and 15A to and from the port, and the commuter trains. Possibility of extending the service throughout the Helsinki internal bus services is being investigated.
HKL
spokesman
Elina Maunuksela
Tel +358 9 310 35104
More info
HKL, Jarmo Riikonen, tel +358 50 364 8799
INA Finland Oy, Managing Director Jukka-Pekka Kettunen, tel +358 44 5788 90
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